| Terms & Conditions:
These Terms and Conditions constitute a written agreement between Churnet
Valley Railway (1992) PLC and its Customer (this being the person(s) who
uses the products or services of Churnet Valley Railway (1992) PLC). Churnet
Valley Railway (1992) PLC and its Customer(s) accept and agree to be legally
bound by these Terms & Conditions. Full or part payment and acceptance
of such by Churnet Valley Railway (1992) PLC to use the products or services
of Churnet Valley Railway (1992) PLC signifies an understanding and acceptance
of these Terms & Conditions.
Booking Options, Payment & Guarantee
If booking directly online, your credit or debit card details will be
requested to complete your purchase and a "print-at-home" ticket
will be generated. Full payment, as itemised, shall be debited and your
account statement will identify the transaction as "DATASPACE T/A
WEBTICKETMANAGER". This is our 3rd party payment clearing provider
who operate our secure, PCI compliant online booking system and can be
contacted directly at: Livesmart, Corn Exchange, Fenwick Street , Liverpool
L2 7QL. Tel: +44(0)151 235 8777.
Reservations
Advance reservations are recommended to prevent disappointment. Such reservations
can be made through the Churnet Valley Railway (1992) PLC website (www.churnet-valley-railway.co.uk),
directly with the Churnet Valley Railway (1992) PLC telephone booking
line: 01538 758491 or through an approved Churnet Valley Railway (1992)
PLC booking representative (such as Tourist Offices, Hotels and other
such outlets).
Payment (Or Balance Payment)
Full payment (or balance payment, if applicable) must be made prior to
completing your journey and may be done so by personal cheque (with guarantee),
cash, Visa, MasterCard, Switch, Solo, Delta, JCB, Maestro and Electron
are all acceptable forms of payment. A full receipt can be issued upon
request.
If booking through an approved Churnet Valley Railway (1992) PLC representative,
full payment may be taken in accordance with their own terms and conditions
of ticket sales. Your reservation is duly guaranteed by the issuing of
a payment receipt or train ticket(s).
Cancellation by the Customer
Churnet Valley Railway (1992) PLC regrets that all bookings are final
and in the event of cancellation by the customer (for whatever reason)
no refund will be made.
Cancellation by Churnet Valley Railway (1992) PLC
Where Churnet Valley Railway (1992) PLC cancels, for whatever reason,
and an alternative cannot be offered or taken, there shall be no penalty
or administration charge and a refund in full (if applicable) shall be
made within ten (10) working days of such a cancellation being advised
and confirmed. No compensation, consequential losses or other such claim
shall be accepted in the event of such a cancellation.
Booking Amendments
Churnet Valley Railway (1992) PLC regrets that all bookings are final
and no amendments can be made.
Under certain circumstances; we may amend your booking (provided that
Churnet Valley Railway (1992) PLC has received at least 7 days notice
prior to the day of travel) but this is at the discretion of the Railway
and will be subject to a £5 administration fee.
Prices Quoted
Prices quoted shall be current at the time of booking, acceptance and
acknowledgment. The price agreed shall not be subject to any change unless
forced due to circumstances beyond our control. Such circumstances shall
include fuel surcharges or price increases exceeding 10% imposed after
the booking, civil riot, region or National emergency, war, route closure,
etc. Where such a price amendment is necessary, you will be notified in
writing no less than twenty-eight (28) days prior to your booking. Should
a price amendment be unacceptable, the booking may be cancelled in accordance
with our Cancellation Policy above but without penalty or administration
charge if confirmed as cancelled ten (10) days or more prior to the departure
date.
Price Inclusions
Your Churnet Valley Railway (1992) PLC price shall include everything
as indicated on the ticket (if applicable), transportation vehicle, competent
driver & staff, statutory insurance, VAT, all taxes and anything specifically
mentioned as "included".
Price Exclusions
Your Churnet Valley Railway (1992) PLC price shall exclude personal insurance,
snacks, lunch, beverages, optional activities and excursions, parking,
gratuities and any other items not specifically mentioned as being included.
Concession Requirements
As a general rule, bookings will be accepted at face value at the time
of booking. However, at the station master's discretion, proof of any
concession entitlement claimed may be requested at any time during fulfilment
of the booking. Such proof shall include passport, identity card, student
card or any other such document that contains a recognisable photograph
and date of birth. Failure to produce such evidence immediately upon request
may result in the concession being withdrawn and payment being requested
amounting to the difference between what has already been paid and the
full published adult price.
Attractions, Highlights & Stops
Attractions, highlights and stops visited during fulfilment may have specific
reservation rules, payment procedures, health & safety rules and terms
& conditions which shall be applicable in full in conjunction with
these terms & conditions. The Churnet Valley Railway (1992) PLC booking
office will provide the details for these (if available) upon request.
As in any product and service of this type, you are entirely responsible
at all times for your own safety and for that of others, especially whilst
off the vehicle. Going off any unmarked pathways, through closed gates,
barriers, crossing tracks or otherwise is done so entirely at your own
risk and no responsibility can, or shall, be taken by Churnet Valley Railway
(1992) PLC in such an instance. If in doubt, please ask.
Seating
Where seat positions are not specified, seating assignments will be on
a "first come, first serve" basis. In order for passengers to
share equally in the pleasure of the tour, seats may be rotated in a definite
pattern upon request and at the discretion of the Station Master.
Children
Full responsibility for children remains with the accompanying adult,
including general behavioural control so as not to disturb the other passengers.
Special Needs
Churnet Valley Railway (1992) PLC offers a selection of options for disabled
or special need passenger. Please discuss matters of this nature with
us prior to booking and we will advise and make every effort to accommodate
special needs accordingly. We reserve the right to require persons who
are unable to travel independently to be accompanied by a companion who
is able to provide any necessary assistance and take full responsibility
accordingly.
Animals / Pets
Dogs only are permitted to use Churnet Valley Railway for a small charge
payable at the booking office on the day. Full responsibility for such
an animal remains with the accompanying person, including feeding, hygiene
and general control so as not to disturb the other passengers.
Passenger Comfort
For the comfort and safety of all our passengers, the use of alcohol,
tobacco and non-prescribed drug products is strictly prohibited throughout
our attraction at all times.
Insurance
Churnet Valley Railway (1992) PLC operates within UK laws that include
compulsory and statutory insurance against accident and third party liability.
Passenger insurance against personal injury, item theft, loss, or any
other such event is not included and it is highly recommended that you
take out your own Travel Insurance in good standard travel procedures.
Late Arrival or Failure to Attend
In the interests of all, Churnet Valley Railway (1992) PLC operates a
strict time-keeping policy for all departures and will operate punctually
to a synchronised GMT time. In the event of missing a departure or failure
to show up on the specified day (and where appropriate at the specified
time) for whatever reason, then the booking will be deemed as cancelled
in accordance with our Cancellation Policy above and the full booking
price shall be forfeited. In such an instance, it shall be the passenger's
sole responsibility to travel further if required. No compensation, consequential
losses, additional travelling costs or other such claim shall be accepted
in such an unfortunate event.
Baggage
Passengers may bring with them, or accumulate, baggage that shall be of
a suitable size so as to fit in the dedicated luggage compartment, overhead
storage racks or under the seat. Child pushchairs, golf sets, bicycles
and additional baggage are also permitted as long as they are suitably
folding and portable so as to fit into the standard storage compartments.
It is best to check with Churnet Valley Railway prior to bringing or purchasing
any large item. Churnet Valley Railway (1992) PLC will not accept any
liability for loss, damage, breakage, theft, general handling or otherwise
of any baggage.
Overall Enjoyment
Churnet Valley Railway (1992) PLC will not accept responsibility for your
overall enjoyment. Whilst every effort will be made to maximise your pleasure
and experience, it is accepted that every person's preference and tastes
are unique and it would be impossible to satisfy all of our customers
all of the time. However, Churnet Valley Railway (1992) PLC recognises
that its own success is dependent on word of mouth referral and prioritises
customer satisfaction accordingly.
Weather Conditions affecting Customers
Churnet Valley Railway (1992) PLC will not accept responsibility for Weather
Conditions that affect customers ability to travel to Churnet Valley Railway
. No refunds will be offered and no alternative date will be given for
travel if customers are unable to arrive on the specified day and time
for travel or event. Please see Cancellation by The Customer clause above.
Weather Conditions affecting Churnet Valley Railway
Churnet Valley Railway (1992) PLC will not accept responsibility for last
minute alterations to the timetable or cancellations due to weather or
other related circumstances that are beyond our control. In the event
of such an occurrence, you will be offered an alternative tour date or
cancellation in accordance with the Cancellation By Churnet Valley Railway
(1992) PLC clause above.
Railway Conditions
Churnet Valley Railway (1992) PLC will not accept responsibility for delays
or otherwise due to unforeseen railway conditions or other related circumstances
that are beyond our control. In the event of such an occurrence, no compensation,
consequential losses or other such claim shall be accepted.
Breakdown or Immobilisation
Churnet Valley Railway (1992) PLC will not accept responsibility for last
minute cancellations, delays or other related circumstances due to vehicle
breakdown or immobilisation. In the event of such an occurrence, no compensation,
consequential losses or other such claim shall be accepted. If this occurrence
happens after departure Churnet Valley Railway (1992) PLC shall be responsible
for returning you to your confirmed drop-off point within a reasonable
time.
Liability
In so far as our duties extend in providing a professional, safe and fit-for-purpose
product, Churnet Valley Railway (1992) PLC, its staff and its agents shall
not be liable for any injury, loss, expense, damage, accident, delay,
irregularity, stranded individual, personal negligence, weather, quarantines,
sickness, disease, act of God, Government restriction, legal regulation
or otherwise which are adjudged to be out of Churnet Valley Railway 's
control.
Churnet Valley Railway (1992) PLC, its staff and its agents shall not
be liable for any injury, loss, expense, damage, accident, delay, irregularity,
stranded individual, personal negligence, weather, quarantines, sickness,
disease, act of God, Government restriction, legal regulation or otherwise
for any individual or company furnishing sub-contract services, transportation,
attractions, accommodation or any other product or service in connection
with a Churnet Valley Railway Tour.
It is clearly stated, understood and agreed that, to the fullest extent
to which liability may be excluded or avoided, Churnet Valley Railway
(1992) PLC will have no liability, whether in contract or otherwise, for
any losses, costs or damages, and in no event will be liable for any direct,
indirect, incidental, special, punitive, expectancy or consequential damages,
even if they are foreseen or foreseeable, arising or resulting from, or
related to, the services and products of Churnet Valley Railway (1992)
PLC.
In all cases, the maximum liability payable by Churnet Valley Railway
(1992) PLC shall not exceed the total fee collected for the provision
of the goods and/or services provided.
Warranty
Churnet Valley Railway (1992) PLC provides its service strictly on an
"as is" basis without warranties of any kind, either express
or implied, including, but not limited to, the implied warranty of fitness
for a particular purpose. Your UK statutory rights are unaffected by our
Warranty terms.
Churnet Valley Railway (1992) PLC is not responsible for, provides no
representations, warranties or guarantees with respect to, and will not
be held liable in any way for any content, information, services or material
on any third party supplier, including, without limitation, any third
party recommended, named or utilised by Churnet Valley Railway (1992)
PLC during a tour.
It is clearly stated, understood and agreed that, to the fullest extent
to which warranty may be excluded or avoided, the maximum warranty payable
by Churnet Valley Railway (1992) PLC shall not exceed the fee collected
for the provision of the goods and/or services provided.
Reserved Rights
o The right is reserved to make operational changes at any time, whether
to the route, itinerary or otherwise, with or without notice, which is
considered necessary prior to departure.
o The right is reserved to cancel any booking at any time, should conditions
or circumstances necessitate, offering substitutes of equal value or a
full refund without administration charge or penalty as detailed under
our Cancellation by Churnet Valley Railway (1992) PLC clause above. If
circumstances warrant such action a full and documented reason shall be
provided.
o The right is reserved to require persons who are unable to travel independently
to be accompanied by an adult companion who is able to provide all necessary
assistance and take full responsibility accordingly.
o The right is reserved to decline to accept, or retain, any person as
a member of the passengers at the discretion of a Churnet Valley Railway
(1992) PLC member of staff. If circumstances warrant such action a full
and documented reason shall be provided and an equitable cash amount without
penalty or administration charge shall be refunded in accordance with
our Cancellation by Churnet Valley Railway (1992) PLC clause above. In
such an instance, it shall be the passenger's sole responsibility to travel
further (or return to the tour starting point). No compensation, consequential
losses, additional travelling costs or other such claim shall be accepted
in such an unfortunate event.
Reasons for such action shall include, but not be limited to:
-Violent, racist, verbal abuse or other such unacceptable behaviour.
-Failure to comply with the laws of the United Kingdom .
-Drunk and disorderly behaviour.
-Misuse of un-prescribed drugs.
-Refusal or failure to comply with health & safety issues.
-Refusal or failure to provide suitable evidence of entitlement to
partake in a tour.
-Refusal or failure to pay the correct fee for taking a tour.
-Any other behaviour deemed disruptive, dangerous or insulting to
other passengers. |
o The right is reserved to re-allocate an unsecured booking at any time.
o The right is reserved to make alterations or changes to these Terms
& Conditions at any time, ensuring that customers with existing bookings
receive the latest copy prior to taking their booking. Should the revised
Terms & Conditions be unacceptable to a pre-booked customer, the booking
may be cancelled without penalty or administration charge as detailed
under our Cancellation by Churnet Valley Railway (1992) PLC clause.
Force Majeure
Except where otherwise expressly stated in these conditions, we cannot,
and will not accept liability or pay compensation where the performance
or prompt performance of our contractual obligations is prevented or affected
by, or you otherwise suffer any damage or loss, as a result of "force
majeure". For the elimination of doubt, in these conditions, "force
majeure" means any event which we, or our sub-contractors, could
not, even with all due care, foresee or avoid. Such events include, but
are not limited to, war, threat of war, riot, civil strife, terrorism,
industrial disputes, natural disaster, adverse weather, fire, etc.
Complaints & Disputes
Any disputes or complaints must be brought to the attention of Churnet
Valley Railway (1992) PLC in writing no longer than twenty-one (21) days
from the origin such. Churnet Valley Railway (1992) PLC shall then be
granted an additional sixty (60) days to investigate and resolve such
a dispute or complaint without involving third parties or outside solicitors,
litigation or counsel.
In the event of a complaint or dispute not being satisfactorily resolved,
both parties (the Customer and Churnet Valley Railway (1992) PLC) irrevocably
agrees that the dispute will be settled and determined by final and binding
arbitration pursuant to the United Kingdom and that such arbitration will
be conducted in accordance with the Rules and Procedures in current effect
under English law. Any correspondence must be addressed to Churnet Valley
Railway (1992) PLC, Kingsley & Froghall Station, Froghall, Staffordshire,
ST10 2 HA.
|
