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Refund Policy

Churnet Valley Railway (1992) PLC does not guarantee that trains will depart at the times stated and reserves the right to cancel or alter any train without prior notice and to change the motive power for whatever reason.


No liability for loss, inconvenience or delay can be accepted. If, however, the prevailing weather conditions (particularly snow) make it impossible for the event to take place, then the company will contact ticket holders as soon as is practical and transfer them to another date or refund the ticket price in full


Unfortunately due to the high demand for tickets we are unable to give refunds. In the event of any changes to your booking, i.e. change of date or time, there will be an administration charge of £5.00 per booking. If you subsequently add extra passengers to your party we cannot guarantee that you will be sitting together


If a payment has been made in error please contact the office on 01538 750755 or email (replace AT with @). All refunds are at the discretion of the management. Please quote your booking reference number in all correspondence.


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